This policy explains how we use any personal information that you provide to us via our website, by email or by telephone. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.
Last updated: 25 May 2018
7th Heaven Properties is committed to protecting and respecting your privacy.
This policy explains how we use any personal information that you provide to us via our website, email or telephone. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.
For the purposes of data protection law, the controller is 7th Heaven Properties Limited of Level 1, Devonshire House, One Mayfair Place, London, W1J 8AJ, UK.
Information we collect from you
We may collect and process the following information about you:
Information you provide to us
You may provide us with information in several ways, including by filling in forms on our websites or by corresponding with us by phone and email. This includes information you provide when you register for an account, subscribe to our newsletter or contact us using forms, email addresses or phone numbers available on our website.
This information may include any information you add to your profile (for example, your name, address, email address, phone number and user name).
Information we collect about you
When you use our website, we may automatically collect information about your device, including your IP address, information about your visit (including how you got to our website) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.
Information we receive from other sources
We work closely with third parties (for example, business partners, advertising networks, analytics providers and search information providers) and may receive information about you from them. This could include socio-demographic information and information about your likely interests based on your previous web browsing and purchases. We may combine this information with other information you have provided to us or which we collected about you.
How we use your personal information
We use your personal information for the following purposes:
Providing our services to you and fulfilling your requests
Providing you with the information, products and services you request from us.
Administering promotions or competitions that you enter with us.
Allowing you to participate in our interactive features when you choose to do so.
Marketing and advertising
Providing you and others with information about goods and services that we and selected third parties offer that may interest you or them, which may be based on inferences about your or their likely interests based on your activity on websites operated by 7th Heaven Properties or third parties.
Customising or enhancing your experience of our services, which may use inferences about your likely interests based on your activity on websites operated by 7th Heaven Properties or third parties.
Delivering relevant advertising to you on websites operated by 7th Heaven Properties or third parties or in direct communications from us, which may use inferences about your likely interests based on your activity on websites operated by 7th Heaven Properties or third parties.
Measuring and understanding the effectiveness of advertising we serve to you and others.
Service improvement and account management
Ensuring that our content is presented in the most effective manner for you and your device.
Administering our website and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes).
Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
Managing and operating your account with us.
Legal basis for processing
Our legal basis for processing your personal information for the purposes described above will typically be one of the following:
You have consented to us using your personal information for this purpose (for example, when you create an account with us or agree to receive marketing emails from us). You can withdraw your consent at any time by deleting the information from your account or unsubscribing from our marketing emails.
It is in our legitimate interests to use your personal information to operate, improve and promote our services (for example, when we customise your experience of our services or use your information for analytics purposes) and to protect our business.
Sometimes, we may process your personal information when it is in the legitimate interests of another company.
It is necessary for us to use your personal information for us to comply with a legal obligation.
Sharing your personal information
We may share your personal information with third parties in the following circumstances:
Agents, developers and other service providers
We provide your personal information to agents, developers and other suppliers. For example, when you enquire about a property, we will pass your personal information to the agent or developer handling that property. When this happens, the agents’ or developers’ own privacy policies will apply to how they use your personal information.
Our service providers: to help us run our business and perform services you request
We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested.
Advertisers and advertising networks: to serve relevant adverts to you and others
We may provide your personal information to our partner advertisers and advertising networks that require that information to select and serve relevant adverts to you and others.
Analytics and search engine providers: to help us improve our services
We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you.
We may also share your personal information with third parties for the following reasons:
If we sell or buy any business or assets: If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If 7th Heaven Properties is acquired, personal information held by it about its users will be one of the transferred assets.
To obtain professional advice: We may disclose your personal information to obtain professional advice (for example, from lawyers or financial advisors).
To comply with a legal obligation: We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of 7th Heaven Properties, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.
Storing your personal information
We may transfer, store or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA.
By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.
Where you have a password to enable you to access some parts of our website, you are responsible for keeping that password confidential. You must not share your password with anyone.
Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. If you would like to delete your 7th Heaven Properties account, please contact us.
Opting Out of Collection of Information by Third Parties
You have the right to ask us not to process your personal information for marketing purposes. You can do this contacting us or by clicking on the “unsubscribe” link in any marketing email we send you.
Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can access, update and delete your 7th Heaven Properties account information by logging into your 7th Heaven Properties account. If you cannot fulfil your request using these tools, please contact us.
We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.
Links to third party websites